Our quality guarantee & returns

Updated: October 10, 2026

Your portrait should arrive ready to enjoy. Home on Canvas offers a 100% satisfaction guarantee on print quality, with protection for production defects and shipping damage reported within 30 days of delivery.

A replacement or full refund

If your print arrives damaged or has a quality problem caused by production or shipping, contact us within 30 days of delivery. We will arrange a replacement at no extra cost or a full refund of the affected purchase. Replacement shipping is covered by us.

This covers issues such as a damaged canvas, broken frame, or defective printing. You deal directly with Home on Canvas throughout.

How to get help

Use our contact page or email sunny@homeoncanvas.com. Include your order number, a description of the issue, and clear photos of the print and packaging. Keep the packaging while we review the issue. Please contact us before returning anything so we can give you the right instructions.

Check your proof before printing

For custom portrait orders, we email your proof package within 24 hours of purchase. Reply to request changes or approve the artwork. We arrange printing only after your approval.

Please check the artwork, names, address, dates, spelling, and caption carefully. Incorrect text or other details supplied by you and approved in the proof are outside the print quality guarantee. We will still work with you to find a practical solution. A prepared portrait purchased through a private offer shows the finished artwork before checkout and does not require a separate proof approval.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check its current stage before confirming what is possible. Once printing has started, changes may no longer be possible. The print quality guarantee above continues to apply.

For shipping information, see our ordering and shipping policy.